Customer Relations Executive
Salary £28,100 - OTE £35,000!!
Tangmere, Chichester
Scrap Car Comparison is growing fast, and we're on the lookout for a proactive, people-focused Customer Relations Executive to join our lively, hardworking team.
If you're a natural multi‑tasker who loves delivering first‑class customer service in a fast‑paced environment - and you're ready to be part of one of the UK's fastest‑growing damaged vehicle buying networks - this is your chance.
We value a positive attitude and self‑motivation as much as experience. A passion for cars is an bonus but not essential - we'll teach you the rest!
Responsibilities
* 90% inbound calls – responding to customer enquiries and making every interaction a great one.
* Handling emails and ensuring all customer queries are resolved quickly and efficiently.
* Liaising with third parties to schedule and organise vehicle collections.
* Managing the full customer journey from start to finish to maintain high standards.
* Completing admin tasks accurately to keep everything running smoothly.
* Handling objections or issues calmly and confidently to ensure great outcomes.
Qualifications
* A customer service superstar with strong communication and rapport‑building skills.
* Excellent attention to detail and a can‑do, problem‑solving mindset.
* Comfortable working at pace in a busy environment and juggling multiple tasks.
* A professional, friendly telephone manner and confident IT skills (MS Office & bespoke systems).
* A true team player who is also self‑motivated and able to manage their own workload.
* Bonus points for vehicle knowledge or a keen interest in cars (but it's not essential).
Benefits
Hours of work: Monday – Friday, Week 1: 8:00 am – 6:00 pm, Week 2: 8:00 am – 5:00 pm
* Be part of a fun, supportive, and ambitious team.
* Opportunities to grow and develop as we continue our phenomenal success.
* A varied role where no two days are the same.
* Generous starting salary of £26,980, generous bonus scheme, OTE £35,000!!
* Modern, fresh offices with all mod cons.
* Free food Friday for all employees working from site, delivered directly from various restaurants.
* Free fresh fruit available on site 24/7.
* Discounted garage services.
* A range of optional team‑building events throughout the year, including running and obstacle events, boat trips over the Isle of Wight and other fun events.
* Free onsite parking for all staff.
* Full pension package.
* Christmas and Summer staff parties.
* Training courses available to help you progress faster.
* Great Sage employees benefit scheme, including:
o Gym membership at reduced cost.
o On‑demand GP.
o Retail, cinema and holiday discounts.
o Free access to counselling services.
Do you have the energy, drive, and people skills to thrive in a fast‑moving, customer‑focused role? If yes, we'd love to hear from you.
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