Join to apply for the Field Service Engineer - Cardiff role at Virgin Media O2
Location: Cardiff, Newport
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 24-Apr-2025
Salary: £29,000 - £36,200 per year
For this position, you must live in one of the following postcodes: NP4, NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF34, CF35, CF62, CF63, CF64, CF72, CF83.
Join our team of Field Service Engineers (internally known as Field Technicians) and earn a competitive salary of £29,000, plus overtime (average £4,700) and performance-based commission of £2,500.
We’re looking for motivated, customer-focused individuals. No prior experience is required; we will train you and assign a mentor to support your success! Our comprehensive training will prepare you for a better work-life balance with a 4-day work week (37.5 hours, Monday – Saturday) with mixed 7.5 and 10-hour shifts.
No two days are the same, so you'll continually learn and face new challenges.
Responsibilities include:
1. Be the expert in installations, fault fixing, and delivering excellent customer service.
2. Diagnose errors and technical issues, and determine suitable solutions.
3. Document processes and adhere to company procedures.
4. Collaborate with the technical team and share information organization-wide.
Who we are
The UK’s fastest broadband network, the nation’s best-loved mobile brand, and one of the UK’s biggest companies. We pride ourselves on diverse, high-performing teams and our commitment to customer-centric values. Virgin Media O2 is an equal opportunities employer committed to inclusion and equity.
Must haves:
* A UK Manual driving licence.
Preferred qualities:
* Comfort working at heights and outdoors in all weather conditions.
* Enjoy problem solving and finding customer solutions.
* Ability to build strong customer relationships.
* Organized, customer-focused, and motivated to help others.
Benefits include:
* Salary of £29,000, plus £2,500+ OTE, and a company van.
* 25 days’ annual leave, including your birthday.
* Up to 10% matching pension contributions.
* Option to buy or sell up to 5 days of leave.
* Wellbeing benefits including BUPA medical coverage and critical illness insurance.
* Life insurance and healthcare plans.
* Support for family needs, including neonatal leave, maternity/paternity policies, and carers leave.
Next steps
After applying, you’ll complete an online video assessment. Successful candidates will be contacted for further discussions and interviews. Please inform us of any adjustments needed during the process. Thank you for your interest in joining Virgin Media O2.
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