Overview
A leading tech company in dental care is seeking a Software Support Technician to coach customers through software queries via phone and online chat. The ideal candidate should excel in communication and interpersonal skills, work well in a fast-paced environment, and be self-motivated.
Responsibilities
* Troubleshoot software issues and provide effective support to customers via phone and online chat.
* Provide clear support documentation and guidance to empower customers to maximize the software.
* Collaborate with team members to resolve customer inquiries and contribute to a positive customer experience.
* Support a diverse and inclusive ethos across the team.
Qualifications
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and be self-motivated.
* Experience in technical support or customer-facing roles is preferred.
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