Team Leader Crawley - Full time, Mon-Fri £32,000 8am-5pm Key Responsibilities To lead and manage the Planning Team, ensuring the efficient scheduling of repairs, maintenance, and other property-related appointments across the housing stock. Accountabilities/Responsibilities: Overall responsibility for the Planners and Customer Service Advisors Oversee the day-to-day scheduling of operatives and contractors for responsive repairs, voids, and planned works to meet KPIs and service standards Manage Call Centre mailboxes, ensuring mailboxes are kept clear and correct actions take place Support Customer Solutions Advisors with escalations and repair enquiries Escalation of required calls Maintain professional relations with the client teams Ensure teams performance is where it should be. This may include performance reviews / KPI tracking / SLA tracking Ensure the planning team are hitting agreed contract SLAs Monitor and evaluate team performance through regular reviews, KPI analysis, and SLA tracking—implementing corrective actions when necessary. Act as a senior point of contact for escalations and complex repair enquiries, providing guidance and resolution support to CSAs. Oversee Repairs inbox, ensure all emergencies are dealt withRequired: Must have experience leading a team of planners / customer service advisors Must be able to travel to the office in Crawley 5 days a week The ideal candidate will have previous experience in a repairs team leader role with in housingHow to Apply: If you possess the required experience and skills, please submit your CV to the job ad today! For further details or similar roles, contact Lucy Van der Gucht at Build recruitment: (phone number removed)