Job overview
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as outpatients Receptionist
The role involves welcoming patients to our department, booking the patients in for their Outpatient appointments and the administrative duties that regarding the Follow up processes.
You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.
Main duties of the job
1. Welcoming the patients to our department. Checking vital information on the patients records and updating as necessary.
2. Following the processes, speciality specific regarding the patients follow up appointments.
3. Being responsible for the Oral/Orthodontic clinic prep, which is a weekly task, and updated daily or as an when necessary.
4. Working in a team to complete each days work loads.
5. Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
6. Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
7. Arrange transport and translation services where necessary.
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
8. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
9. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
10. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
11. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
12. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
13. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
Person specification
Education, Qualifications & Training
Essential criteria
14. Basic Maths and Computer skills
Experience
Essential criteria
15. Customer Service Experience
16. Keyboard skills
Desirable criteria
17. NHS experience desirable
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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