A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer.
Duties will include:-
- To take and log help desk calls
- To provide 1st 2nd line technical support to a diverse array of clients (telephone / remote support)
- Provide occasional on-site support
- To take ownership of user problems from logging, prioritising through to resolution
- To be proactive when dealing with user issues keeping them updated on the status of their support query
- To log and action issues identified by proactive monitoring
- To support and maintain all levels of appropriate documentation
Essential Experience:
- Previous experience working in a role providing a high level of 1st and 2nd line desktop support / Helpdesk (telephone support) experience
- Excellent telephone manner
- Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008 / 2012 administration
- Strong knowledge of Microsoft based desktop operating system with emphasis on Windows 7 & 8,
- Experience of managing shared folders and printers in a network environment
- Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management
This is a great opportunity for a career minded indiviual who wants to progress their career with a growing/forward thinking business.