A growing and well organised IT company based in Wolverhampton is looking for an experienced IT Service Desk / Field Engineer. This is to add to their already established business and would suit someone in a similar role to that of a Service Desk Engineer or Field Engineer.
Duties will include:
* To take and log help desk calls
* To provide 1st 2nd line technical support to a diverse array of clients (telephone / remote support)
* Provide occasional on-site support
* To take ownership of user problems from logging, prioritising through to resolution
* To be proactive when dealing with user issues keeping them updated on the status of their support query
* To log and action issues identified by proactive monitoring
* To support and maintain all levels of appropriate documentation
Essential Experience
* Previous experience working in a role providing a high level of 1st and 2nd line desktop support / Helpdesk (telephone support) experience
* Excellent telephone manner
* Knowledge of Microsoft based server operating systems with emphasis on Windows Server 2008 / 2012 administration
* Strong knowledge of Microsoft based desktop operating system with emphasis on Windows 7 & 8,
* Experience of managing shared folders and printers in a network environment
* Knowledge of network and firewall administration, Active Directory administration – users creation, group memberships management, password management
This is a great opportunity for a career minded indiviual who wants to progress their career with a growing / forward thinking business.
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