Complaints Coordinator – 12 Month Fixed Term Contract
Location: Beeston, Nottingham, NG9 1LA
Salary: £29,025 - £30,553 per year – Hybrid Working based on a 37.5‑hour week
Free on‑site parking subject to availability
At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer‑service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham.
As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
We’re Looking For Someone Who Will…
* Be able to work on a hybrid basis, working 2‑3 days per week from home and the rest from our Beeston office.
* Possess prior knowledge and experience in resolving customer disputes.
* Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
* Negotiate and persuade effectively to achieve a desired outcome.
* Advocate for our customers and show empathy towards their frustrations and needs.
* Apply best judgement to each individual situation and have an objective and pragmatic approach to problem‑solving.
* Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
#J-18808-Ljbffr