Our client, a leading innovation and transformation consultancy, seeks a Technical Service Delivery Manager. This role focuses on delivering exceptional customer experiences for cutting-edge products and platforms across various industries.
Our client is a renowned global organization known for driving meaningful change and delivering exceptional results for our clients. Their expertise in Portfolio Management, Change Management, Digital Transformation, and Organizational Agility is unparalleled in the industry.
1. Deliver market-leading customer experiences.
2. Develop and scale service management offerings.
3. Collaborate with sales, operations, and engineering teams.
4. Manage platforms forming part of critical national infrastructure.
5. Oversee technical delivery management and operational processes.
6. Working knowledge of ITIL and Agile methodology.
7. Proven experience managing relationships and service levels in enterprise organizations.
8. Strong leadership and decision-making skills.
9. Proficiency in ServiceNow, Jira, and Confluence.
10. Excellent communication skills, both written and verbal.
11. Enthusiasm for customer service and technology.
For more information on the Technical Service Delivery Manager role, contact Connor Smyth at Anson McCade on 020 7780 6706.
AMC/CSM/TSDM
AMC/CSM/TSDM