Overview
Main area: Diabetes & Endocrine. Grade: Band 3. Contract: Permanent. Hours: Part time – 30 hours per week (Monday to Friday, no weekends). Job ref: 287-RMED-271-25.
Employer: Liverpool University Hospitals NHS Foundation Trust. Employer type: NHS. Site: Royal Liverpool Hospital. Town: Liverpool. Salary: £24,937 - £26,598 per annum pro rata. Salary period: Yearly. Closing: 17/09/2025 23:59.
Job title
Clerical Officer - Diabetes and Endocrinology
Band
Band 3
Job overview
This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women’s Hospital or The Walton Centre. An opportunity has arisen for a Band 3 Clerical Officer, 30 hours, permanent post within the Department of Medicine for Diabetes and Endocrinology. The post holders will work alongside the current admin team, providing clerical and administrative support with the RTT- including validation and booking of clinics, our Diabetes Specialist Nurse Service and our Diabetes Pump service. They must be able to prioritise and manage their given workload and provide support when and where needed.
Main duties of the job
* To input statistics and information from Records into a database and manage the system. All the department recorded activity is input into the system daily.
* To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
* To access the database to retrieve information and produce statistics and reports for the Trust.
* General reception duties involving first contact with individuals attending the Department. Giving necessary information or referring them to the appropriate member of staff.
* Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action.
* Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Faxes as required.
* Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of Records.
* Organise notes for doctors clinics sessions involving making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to managers about staff who do not attend.
* Ensure relevant documentation is completed to ensure smooth running of the clinic.
* Access results on iPM systems as required in a highly confidential manner.
* Send out information to departments on request, but maintain confidentiality.
* Responsible for stock control and ordering stationery as required from reprographics and stationers.
* Provide clerical and administrative support for staff.
* Organise and retrieve notes required for the daily appointment system. Clinical Governance / Quality.
* To liaise with manager to maintain a quality information system and identify potential flaws which would affect data.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
Follow us: Facebook – Liverpool University Hospitals Careers; Instagram - @LUHFTcareers; Twitter - @LUHFTcareers.
Detailed job description and main responsibilities
See above under Main duties of the job.
Person specification
Qualifications
* NVQ 3 or equivalent in relevant area
Experience
* Previous NHS Experience
Knowledge
* Knowledge of the NHS – iPM, ICE, Choose & Book systems
Skills
* Good communication and organisational skills
* Previous clerical experience
* Able to maintain confidentiality
* Able to work on own initiative and as part of a team
LAASP
* Current employee of a LAASP organisation
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Notes: Posts advertised to internal staff are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.
Only those applicants who clearly demonstrate how they meet our person specification will be shortlisted for interview.
We reserve the right to close vacancies early when a minimum number of applications have been received. Please apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months of their 18th birthday.
The Trust is committed to promoting a healthy work-life balance and to fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity at all times. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from under-represented groups including Black, Asian and Minority Ethnic, LGBTQ+, disabled, male and age 16-24.
The Trust policy requires that the cost of submitting and processing the successful applicant's DBS application be recovered via salary deduction following start in post. Amounts: £23 (standard disclosure) or £43 (enhanced) will be deducted from salary, in instalments for up to 3 months. DBS fees for new posts may apply as specified.
From April 2017, visa applicants may need criminal record certificates from each country lived in for 12 months or more in the past ten years.
Applicants requiring sponsorship should check gov.uk for visa eligibility.
This organisation has a zero-tolerance policy on safeguarding children and vulnerable adults. All staff must adhere to safeguarding policies.
All employees and volunteers are expected to maintain safeguarding knowledge via mandatory training.
The organisation supports the Merseyside Domestic Abuse Workplace scheme.
If you have personal requirements to participate in the recruitment process, contact Recruitment Services on 0151 706 4666.
Please note: new NHS entrants commence on the first pay point of the relevant band.
Employer certification / accreditation
The post holder will have access to vulnerable people; Disclosure checks are required under the Rehabilitation of Offenders Act and related orders.
Application numbers
This vacancy may close early if it receives a high number of applications. Please submit your application in good time to avoid disappointment.
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