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DHL, an award-winning, leading supply chain business, is seeking an IT Analyst to provide on-site support, maintenance, fault diagnosis, and manage the resolution of IT operational problems in hardware and networks.
About DHL IT
IT is the nerve system of Supply Chain – connecting different parts of our organisation with each other and to customers, translating business needs into solutions worldwide. Our IT professionals are strategic partners, enacting value-adding change through standardisation, differentiation, and innovation.
What does the role entail?
As part of your duties, while maintaining excellent health and safety practices, you will be responsible for:
* Supporting new business requirements with the installation and testing of applications and undertaking project work.
* Maintaining existing applications and assisting in developing reporting tools to analyse performance and identify improvements.
* Assisting with new projects, liaising with suppliers and procurement teams, coordinating hardware procurement, testing, and repairs.
* Acting as the first point of contact for IT queries, resolving problems referred by business teams and external customers, working with multiple support desks.
* Coordinating IT solutions delivery, liaising with central IT functions, and communicating with site operational colleagues, including change management and incident coordination.
* Participating in IT project delivery, serving as a site IT SME, and providing end-user support for effective IT usage.
What do we need from you?
* Experience in a similar IT Analyst role supporting business systems in operational environments, IT project support, or IT service management.
* Experience with systems implementation and stakeholder management.
* Technical or application knowledge (desirable).
* Experience working with and achieving Service Level Agreements.
* Experience in the logistics industry with IT automation solutions (desirable).
* Knowledge of supply chain/logistics industry (desirable).
Why choose us?
Along with competitive pay, you will enjoy a range of benefits including:
* Private Medical Insurance through AXA Health
* Confidential 24/7 GP Service
* Discounts on retail, childcare, and gym memberships
* Affordable loans & an enhanced pension scheme
* 24/7 employee support, including free counselling and family support services
Our approach to diversity & inclusion
We ensure our resourcing activities are fair, transparent, and consistent across the UK. Learn more about our global approach to Diversity, Equity, Inclusion & Belonging.
Be an essential part of everyday life
DHL leads in Supply Chain management, keeping the world moving. Our teams work across retail, automotive, healthcare, and more, delivering for our customers worldwide.
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