Junior entry level 1st Line IT Service Desk Analyst
Location: North-East Essex
Are you looking for your first role in IT?
Want to work somewhere you can grow & great training?
An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.
This role would be ideal for someone who wants to learn, grow and progress within a large supportive organisation.
They are looking for someone who is reliable, has a great attitude and a passion for IT.
They are also looking for someone who has good communication and problem-solving skills.
They support your career offering you upskilling & career progression opportunities. You will also get to learn from senior members of the team.
Responsibilities
* 1st line IT support
* Investigating & troubleshooting IT problems
* Logging calls within the ticketing software
* Recording solutions within the system
* Maximising the effectiveness of the system
* Escalating tickets when necessary
* Meeting targets & deadlines
* Providing desktop support
What they want to see from you:
* Desire to learn
* Interest in IT
* Team player
* Confidence to answer phone calls and deal with tickets on the system