Reporting to: Service Charge Manager
Start Your Finance Career with Us
Are you looking to launch your career in finance? Do you have a keen eye for detail, a passion for numbers, and a drive to deliver excellent customer service? Join our team as a Service Charge Assistant and become part of an organisation that puts customers first and values your growth.
What You'll Do:
* Support the rent and service charge setting and reconciliation process for both rental and home ownership properties.
* Assist with the management of the Deposit Protection Scheme (DPS), ensuring customer deposits are secured and reconciled accurately.
* Use data analytics to identify inconsistencies and support income maximisation.
* Respond to customer and colleague queries within set timescales, helping to deliver excellent service and value for money.
* Collaborate with teams across the business to support the annual review and audit of service charges, ensuring compliance and accuracy.
* Help analyse data to uncover exceptions and support cost recovery for tenants and leaseholders.
* Contribute to the design of new development schemes and the effective communication of service charges to customers.
* Support the annual reconciliation and audit of variable service charges, including compliance with the Landlord and Tenant Act 1985.
What We're Looking For:
* Team players with strong numeracy and analytical skills.
* Good communication and IT skills, especially in Excel and finance systems.
* A flexible, positive attitude and a focus on delivering great customer service.
* Attention to detail and the ability to work collaboratively in a changing environment.
* Experience in finance, housing, or property (desirable but not essential for early-career applicants).
* Willingness to learn and grow within the role.
Desirable (but not essential):
* Understanding of leases or experience with service charges.
* Experience of budget setting or technical accounting.
Even if you don't meet all the requirements, we would still love to hear from you if you have the foundational knowledge and a desire to learn and grow
Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.
INDMED
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes – for rent, sheltered, residential care and shared ownership.
We work together with communities – to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.