Description
In this role you will join a fast-paced HR Shared Services team responsible for the day-to-day management of processing transactions in Workday. This will include employee data changes such as job changes, promotions, compensation changes and HR data related inquiries for the EMEA region. However, working with and supporting team members in other global regions will occur. This role will manage individual cases and engage internal stakeholders (Management, Legal, Employee Relations, Human Resources, Payroll, Finance, etc.) as required.
We are looking for a candidate who is enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.
Essential Functions:
1. Responsible for analyzing and answering escalated and complex HR-related queries and acts as liaison with contacts including local HR, COEs and other key stakeholders
2. Serve as an escalation for tier one (first line employee support) for questions from employees, manager, executives and HR colleagues regarding HR procedures, processes and policies, with global consistency and local applicability
3. Proactively maintain and administer accurate and timely HR data in the global HR System; input, update and reconcile data as required to ensure information is current and accurate.
4. Provide support for a range of HR administrative processes supporting the employee lifecycle
5. Manage benefits related administration throughout the employee lifecycle
6. Work with data, report on our plans, investigate and reconcile discrepancies
7. Craft, document, and maintain benefit administration processes
8. Knowledge of EMEA benefits experience
9. Understanding of standard regulations and compliance practices related to Benefit Plans
10. Support global Benefits projects
11. Actively build and develop the HR knowledge base to help employees quickly and easily find answers to their questions via self-service.
12. Partner with other regional HR Shared Services teams to standardize, streamline and globalize HR business processes.
13. Lead efforts to document, simplify and standardize HR business processes specific to the EMEA region.
14. Suggest and participate in the development of HR Workday enhancements to enhance employee experience with the HR system.
15. Proactively document new processes and or update missing steps within process documents, as needed.
16. Proactively update business processes and process documentation to ensure accuracy, relevance, and consistency.
17. Participate in ad hoc HR projects as directed by the HR Shared Services leader.
Knowledge, Experience, and Skills:
18. Possess a strong customer service orientation while maintaining a high level of integrity and confidentiality with each interaction
19. Knowledge of HR policies, practices, procedures, laws, and system tools
20. Strong communication, organizational, collaboration, documentation, and presentation skills
21. Data analysis skills, including strong excel skills such as pivot tables and v-lookups (preferred)
22. Innovation, analytical, and creative problem-solving skills
23. Proven ability to manage confidential information
24. Experience documenting business processes in a visual format (MS Visio preferred) as well as writing detailed business process documents for reference
25. Ability to prioritize workload to complete assigned deliverables within the allocated timeline
26. Proven experience leading business process improvement activities
27. Ability to prioritize workload to complete assigned deliverables within the allocated timeline
28. Clear evidence of effective decision making and judgment in day-to-day activity and stakeholder management
29. Proactive can-do attitude with ease at taking ownership of complex task or issues
Basic Qualifications:
30. Extensive HR OR HR Shared Services experience
31. Experience in using HR Systems especially Workday
32. Strong verbal, written interpersonal, and telephone communication skills are required.
33. Must possess strong Microsoft Office skills
34. Experience with case management tools (especially ServiceNow) is highly desired
Preferred Qualifications:
35. Previous experience handling HR requests for EE data and benefits administration
36. HR Qualification desirable (but not essential)
37. Customer Service experience is preferred
Equal Employment Opportunity (EEO)
It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.
For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.