Senior Personal Lines Compliance Analyst
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Overview
To work with the Personal Lines (Motor and Home) business in developing a strong compliance culture in conjunction with the Senior Personal Lines Compliance Officer. To work with other departments when necessary to provide support. To provide advice to the Personal Lines business units and liaise with them to implement and embed regulatory change. To manage the data rights processes for the Personal Lines business units, including subject access requests (SARs) from start to finish. To support oversight of all complaints in the Personal Lines business units, including root cause analysis and identifying trends, and undertaking QA checks across the PL business. This is a key role within the DUAL UK Compliance team in helping to promote a strong conduct risk and consumer duty culture across all personal lines business units. This role supports the Personal Lines business by delivering the Annual Compliance Plan and deputises for the Senior Personal Lines Compliance Officer as necessary.
Responsibilities
* Business Compliance Support: collaborate with the PL business in providing regulatory advice and support; support the delivery of the DUAL UK Compliance Plan and other PL projects; assist in the implementation of regulatory change requirements; work with the Senior PL Compliance Officer and wider Compliance team to maintain systems and controls to ensure PL units meet regulatory obligations; assist with carrier audits for the personal lines business units with information requests.
* Complaints: respond to escalated complaints from the PL business units; conduct root cause analysis and QA reviews over the 1LOD complaints handling team; produce MI for regular reporting.
* MI and reporting: assist in preparing papers for the PL Product Oversight Group, PL Risk & Compliance Committee, and DUAL UK Conduct Risk Committee for PL MI.
* Training: assist in delivering the DUAL UK Compliance Training Plan and PL-specific training requirements, including provision of MI.
* Data Protection: assist the DUAL UK Data Protection Officer by raising awareness of data protection within PL units; log and respond to data rights requests (Data Subject Access Requests, rectification, erasure, etc.); collate monthly data protection risk indicator MI; maintain Records of Processing Activity (RoPA); identify and escalate high-risk processing that may require a DPIA; support embedding of data protection controls within PL units.
Key requirements
* Strong regulatory compliance experience within Motor and Home insurance is essential
* Understanding of FCA regulatory frameworks
* Experience of complaints handling
* Strong understanding of UK data protection legislation and managing SARs
* Excellent communication skills and stakeholder engagement
* Ability to work well both as part of a team and autonomously
* Analytical thinking with ability to produce accurate data and insightful reporting
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance
Industries
* Insurance
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