Role: Workshop Controller Location: Marshall Land Rover Bedford Hours: Full-time, Monday to Friday from 8:00am to 6:00pm Salary: Competitive base salary with a generous OTE structure in place Who we are Marshall Motor Group is one of the UK's largest car dealer groups representing 23 of the world's most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties. We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us. The role This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a full time, permanent basis. We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include: 25 days annual leave (not including Bank Holidays) increasing with length of service Colleague referral fee up to £2,000 Discounted Car Purchase Scheme & Colleague Car Benefit Offers Discounted Service / Parts / Bodyshop services Training and Continual Self-Development Free Eye Care Vouchers Cycle To Work Scheme Pension Scheme Employee wellbeing services Free life assurance equivalent to twice your salary Loyalty, Above & Beyond and Long Service Awards Discounted Shopping Portal What will I do on a daily basis? Lead, manage and motivate a team of qualified and apprentice technicians Allocate work orders to technicians, and manage technician clocking on/off, and rostering Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works Drive service profitability by ensuring maximum time save and upsell Manage and update workshop technical solutions including eVHC and service booking database Provide outstanding customer service to service customers both face to face and by phone Assist and work closely with the Service Advisor team as required Do I need experience? To be successful in this role, you will have experience as a Workshop Controller, ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes: Strong leadership skills with the ability to lead and motivate a team A professional and calm approach with strong customer service skills Strong problem solving skills, with the ability to foresee potential barriers [more details] Location: Land Rover Bedford Region: East of England Salary: Competitive base salary with a generous OTE structure in place Job reference: REQ08255 Contractual hours: 45 Basis: Full time