An exciting opportunity to join a Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Project Office Administrator role reporting to the Planning Team Leader, plays an integral part in ensuring customer issues are resolved in a timely manner. An important role, driving our customer first value as contracts are delivered by our operational teams.
The role includes:
* Managing inbound customer contact in a timely manner
* Provide back support and cover customer services including reporting residents issues.
* Production of and management of Contract documentation including H&S packs
* Raise and distribute purchase orders for regional and office e.g Skip replacements and stores orders
* Prepare survey administration for distribution regarding installations
* Issue correspondence to residents including appointment letters, newsletters and care leaflets
* Champion excellent customer service and our Customer first culture.
* Communicate effectively, ensuring residents issues are understood and where necessary any individual special requirements are dealt with sensitively.
Experience required for this role:
1. Previous ...