Job Description Maintain exceptional cleanliness and presentation across all public areas, including lobbies, corridors, lounges, restrooms, spa areas, and event spaces Ensure all guest‑facing spaces reflect Fairmont’s luxury standards, including furniture arrangement, lighting checks, and scent control Replenish amenities such as towels, toiletries, and guest supplies in public restrooms and spa areas Respond promptly to guest requests, offering warm, professional, and anticipatory service Support VIP arrivals and events, ensuring public spaces are immaculate and guest‑ready Report maintenance issues immediately, ensuring all public areas remain in perfect condition Assist with deep‑cleaning schedules, including carpets, marble, glass, and high‑touch surfaces Maintain cleaning equipment and storage areas in a tidy, organised, and fully stocked state Follow all cleaning procedures, including brand standards and hygiene protocols Collaborate with Housekeeping, Front Office, Spa, and Engineering teams to support seamless operations Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling Support lost‑and‑found procedures with accuracy and confidentiality Uphold Fairmont grooming, communication, and service standards at all times Contribute to a positive, respectful, and team‑focused working environment Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.