Job Description
* Maintain exceptional cleanliness and presentation across all public areas, including lobbies, corridors, lounges, restrooms, spa areas, and event spaces
* Ensure all guest‑facing spaces reflect Fairmont’s luxury standards, including furniture arrangement, lighting checks, and scent control
* Replenish amenities such as towels, toiletries, and guest supplies in public restrooms and spa areas
* Respond promptly to guest requests, offering warm, professional, and anticipatory service
* Support VIP arrivals and events, ensuring public spaces are immaculate and guest‑ready
* Report maintenance issues immediately, ensuring all public areas remain in perfect condition
* Assist with deep‑cleaning schedules, including carpets, marble, glass, and high‑touch surfaces
* Maintain cleaning equipment and storage areas in a tidy, organised, and fully stocked state
* Follow all cleaning procedures, including brand standards and hygiene protocols
* Collaborate with Housekeeping, Front Office, Spa, and Engineering teams to support seamless operations
* Ensure compliance with health, safety, and hygiene regulations, including COSHH and manual handling
* Support lost‑and‑found procedures with accuracy and confidentiality
* Uphold Fairmont grooming, communication, and service standards at all times
* Contribute to a positive, respectful, and team‑focused working environment
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* 1 year of experience in cleaning, housekeeping, or public area roles, ideally within a luxury hotel
* Strong attention to detail and pride in maintaining exceptional standards
* Understanding of cleaning procedures, hygiene standards, and public area presentation
* Knowledge of UK health & safety regulations, including COSHH (training can be provided)
* Ability to work independently and as part of a team
* Good time‑management skills and the ability to prioritise tasks
* Professional, courteous, and guest‑focused attitude
* Physical ability to meet the demands of the role, including manual handling
* A passion for luxury hospitality and creating memorable guest experiences
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people