Personal Assistant
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Job Overview
Working in our Cromwell Hospital team, you’ll play a key part in helping our teams deliver exceptional standards of customer service and patient care.
Location & Working Arrangements
London based (Cromwell Hospital, High Street Kensington, London Medical, Basinghall). Hybrid – minimum 3 days per week on site.
Employment Details
* Permanent
* Full time, 37.5 hours per week, Monday to Friday
* Salary: Competitive plus Bupa Benefits
* Rota: Friday on site cover in executive office, 1 in 4
Responsibilities
* Provide high‑quality confidential support to allocated directors, anticipating needs and proactively managing complex diaries, meetings and travel.
* Prepare directors for meetings by ensuring actions from previous meetings are captured, tracked and followed up, and that pre‑reads and briefing materials are circulated in good time.
* Attach relevant agendas, minutes and action logs to meeting invites to support preparation and alignment.
* Maintain a structured and organised approach to workload, ensuring priorities are managed calmly and effectively.
* Pre‑empt executive needs prior to meetings, including interdependence between meetings, completion of any actions allocated, and ensuring director is prepared for each meeting in advance.
Digital, AI & Process Efficiency
* Champion digital adoption within the PA community, using tools such as Microsoft Copilot, Teams, SharePoint, Power Automate and Forms to improve efficiency.
* Identify opportunities to simplify processes, automate routine tasks, reduce unnecessary email traffic, and continuously improve ways of working.
* Support digital record‑keeping, meeting documentation and file management to a consistently high standard.
* Encourage the consistent use of shared drives, templates and systems to reduce duplication and improve visibility of information.
On‑Site & Event Support
* Provide a regular, visible and professional presence across hospital and diagnostic sites, aligning on‑site working patterns with business and leadership needs.
* Support onsite events, collaborative sessions and leadership meetings, including room setup, AV arrangements, refreshments, and catering where required.
* Welcome, host and support visitors, partners and VIP guests, ensuring a polished, professional and warm experience.
* Assist with organising leadership visits, operational walkabouts, tours and on‑site engagements.
Team Contribution & Continuous Improvement
* Collaborate closely with the wider PA and administrative community to ensure seamless cover and consistent service across the executive team.
* Share best practice, tools, tech, and ideas to continuously raise the quality of the PA service.
* Participate in team check‑ins, skills sharing and professional development sessions.
* Contribute ideas to enhance team effectiveness and overall leadership support.
Essential Skills & Experience
* Proven experience as a PA or EA supporting senior leaders in a fast‑paced, multi‑site environment.
* Proven experience in complex diary management, proactive meeting management and clearing meeting clashes in advance.
* Proven ability to work independently with minimal supervision, guidance and reminders or prompts.
* Strong digital capability, including Microsoft 365, Teams, SharePoint, PowerPoint and Excel.
* Comfortable using and learning AI tools and automation platforms.
* Excellent communication, relationship‑building and influencing skills.
* Highly organised with meticulous attention to detail and the ability to manage multiple priorities.
* Professional, discreet and resilient under pressure.
* Able to balance hybrid working with regular on‑site presence across London hospitals and diagnostics.
* Experience in event management, project coordination or communications.
Desirable
* Experience within healthcare or a regulated environment.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* On‑site gyms or local discounts where no on‑site gym available.
* Various other benefits and online discounts.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Disability Confident Employer
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
EEO Statement
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
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