Location: 1 Leith Walk, Edinburgh (Office Based)
Days / Hours: Full-time, Monday to Friday, 9am – 5pm
Contract Type: Fixed Term. Immediate start until mid-January 2026
Start Date: Beginning of November 2025
Rate of Pay: £12.60 per hour
Are you a confident communicator with a friendly and professional manner?
Do you have great attention to detail and enjoy supporting meaningful campaigns that make a real difference?
We're looking for a Campaign Support Assistant to join our team in Leith on a temporary basis. You'll play an important role in connecting with our donors and supporters, providing a warm and professional first point of contact for all enquiries.
What you'll be doing:
* Contacting donors, supporters, volunteers, and customers by phone and email, providing information, thanks, and updates.
* Delivering an effective administration service including managing emails, phone calls, and Teams/Zoom meetings.
* Recording and updating data accurately in our CRM system, ensuring supporter information is correct and up to date.
* Managing incoming enquiries, signposting or escalating to the relevant colleagues as appropriate.
* Supporting campaign logistics, including monitoring social media inboxes and voicemails.
* Assisting the team with general administration duties, as required.
What we're looking for:
* Confident, friendly, and professional telephone manner.
* Well organised, strong attention to detail and accuracy in all tasks.
* Good working knowledge of Microsoft Word and Excel.
* Excellent written and verbal communication skills.
* Comfortable using computers and online systems.
* Able to build positive rapport quickly and work well within a supportive team.
Why join us?
* Impact: Your work will empower people experiencing homelessness to transform their own lives through our key pillars of providing homes, jobs, food and support.
* Culture: You'll be part of a supportive and dynamic team in an entrepreneurial organisation that values your unique take on how to achieve our goals.
* Growth: Gain valuable experience in donor relations, administration, and campaign delivery.
* Purpose: Be part of a friendly, forward-thinking environment where your contribution truly matters.
Perks:
* £12.60 per hour, plus accrued holiday pay
* Staff discount at Social Bite Coffee Shops
* Access to wellbeing support and high street discounts
* A welcoming, values-driven culture where everyone's contribution is recognised
* Please note that we're a dog-friendly office – some of our team occasionally bring in their dogs to work. We manage this carefully so it works for everyone, including colleagues with allergies.
How to Apply
Please send your CV and a supporting message to -
Your supporting message should help us get to know who you are and why you'd be a great fit for the role. You can choose the format that feels most comfortable for you. It could be:
* a short letter (up to 500 words)
* a video or voice note (up to four minutes)
* or something else creative that helps you express yourself.
Please note that applications without a supporting message will not be considered.
Recruitment Process
We believe recruitment should be a two-way process – an opportunity for both you and us to get to know each other, to make sure it's the right fit on both sides.
The successful candidates will not only have the right skills but will also share our values and believe in our mission to end homelessness and build a more connected society.
There will be a two-stage recruitment process, which will involve an initial call with Louise Hutson, Director of Philanthropy & Marketing. If it feels like a good fit on both sides, you'll then be invited for a coffee and conversation with our Individual Giving Team.
We're keen to recruit as soon as possible. Applications will be reviewed as they are received, and interviews will be scheduled on a rolling basis – so we encourage you to apply early.
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 2.5 months
Pay: £12.60 per hour
Expected hours: 37 per week
Work Location: In person