Customer Supply Planner
Global Animal Health Manufacturing Organisation | Supply Chain | Multiple Site Collaboration
£35,000 - £38,000
About the Company
Our client is a globally recognised contract development and manufacturing partner supporting pharmaceutical and biotechnology companies within the animal health sector.
The organisation works with international customers to develop, manufacture and supply veterinary medicines and health products for both companion animals and livestock markets. Operating across multiple global locations, the business provides end-to-end support from development through to commercial manufacturing and supply.
With continued growth across its manufacturing network, the company is investing in strengthening its supply chain capability to support increasing customer demand and complex global product portfolios.
The culture is collaborative, customer-focused and delivery-driven, with strong emphasis placed on operational excellence, continuous improvement and long-term client partnerships.
The Role
An opportunity has arisen for a Customer Supply Planner to join a dynamic Supply Chain team within a regulated pharmaceutical manufacturing environment.
This role acts as the critical interface between customers and the manufacturing site, translating client demand into executable production and material plans that ensure products are delivered on time and in full.
The successful candidate will play a key role in maintaining the Master Production Schedule (MPS), coordinating cross-functional alignment and proactively resolving supply or capacity constraints to maintain customer satisfaction and operational efficiency.
Key Responsibilities
Act as the primary supply chain contact for assigned customers, ensuring strong service delivery and relationship management
Receive, interpret and validate customer forecasts and process client orders accordingly
Coordinate communication relating to demand changes, customer-supplied materials, artwork updates and product lifecycle changes
Develop and maintain an 18-month Master Production Schedule (MPS) balancing demand, manufacturing capacity and operational constraints
Facilitate cross-functional alignment and agreement on production plans across Manufacturing, Quality and Procurement teams
Identify and escalate capacity constraints impacting delivery performance
Initiate and manage change controls relating to packaging components and material updates
Maintain product master data including part creation and Bill of Materials (BOM) updates
Ensure Materials Requirements Planning (MRP) parameters remain accurate and aligned with demand and supply plans
Schedule raw materials, packaging components and excipients to support manufacturing requirements
Coordinate supplier delivery performance to support On Time In Full (OTIF) manufacturing execution
Optimise inventory utilisation to support Just-In-Time supply while minimising obsolescence risk
Conduct supply planning scenario analysis ("what-if" modelling) to optimise production outcomes
Support New Product Introduction (NPI) projects including product extensions and packaging variations
Performance Measures
Success in the role will be measured through:
On Time In Full (OTIF) delivery performance
Forecast accuracy and SIOP alignment
Inventory and working capital performance
Production readiness
Vendor delivery performance
Compliance with GMP and regulatory requirements
Contribution to business continuity and operational planning
Skills & Experience
Minimum 3 years' experience within supply planning, production planning or manufacturing operations
Experience working within a regulated or complex manufacturing environment preferred (pharmaceutical, life sciences, chemical or FMCG advantageous)
Strong organisational and planning capability
Ability to manage multiple priorities within a fast-paced environment
High attention to detail and accuracy
Excellent communication and stakeholder coordination skills
Proactive mindset with strong problem-solving ability
Qualifications
Secondary education in Mathematics and English (or equivalent experience) required
Supply Chain, Operations or Business-related qualification advantageous but not essential
Why Join?
This role offers the opportunity to work within a globally connected manufacturing organisation supporting international customers and innovative healthcare products. You will gain exposure to complex supply chain operations, cross-site collaboration and long-term career development within pharmaceutical manufacturing.