Role: Customer Operations Executive Location: Glasgow/Hybrid A bit about us At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. About the role The Customer Fulfilment team is the beating heart of the end-to-end customer delivery journey and is critical to the success of any order passing through the organisation. The Cease Squad Customer Operations Executives are committed to ensuring our customers experience service excellence throughout their lifecycle – even when removing services with us. The role requires the coordination of cessation of all Gamma products and services as required by our customers and covers the process from end to end including acceptance on the request, commercial and contractual impacts, customer communications, provisioning/supplier management, billing cessation, application of charges, revenue assurance and overall governance and reporting. This busy role is a key part of a wider team within Gamma which will see you work hybrid, with three days per week in our office in Glasgow. What will you be doing day-to-day? Overseeing the cessation of a broad product set Ensuring all customer account information is detailed and accurate in order to manage the cessation correctly Manage the journey end to end, liaising with colleagues (engineering, billing etc) and 3rd parties alike Interacting with customers throughout the journey, ensuring they understand the cessation process, taking them through checkpoints and informing them once provision and billing has ended. Confirming cessations are completed and billing is adjusted accordingly Continuously improving performance through KPI tracking and collaboration with Quality Assurance What you’ll need Experience of working in an administrative and/or customer service environment Strong attention to detail and accuracy in data entry and communication Excellent written and verbal communication skills A proactive, organised, self-motivated approach with the ability to manage your own workload Confidence working independently and collaboratively within a team Customer-focused with a positive attitude and a strong sense of ownership Competent user of Excel and general MS Office tools What do we offer you? At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours. Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family. And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably. A few things to note Unfortunately, we can't offer visa sponsorship or relocation support for this role. This role is hybrid, with three days per week from our office in Glasgow If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma. For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs. hybrid gamma glasgowjobs