Customer Success Manager - ERP Software - Remote / Midlands(ERP, Customer Success, Account Management, Software, Remote) - Build meaningful client relationships with a fast-growing ERP software company!
A Customer Success Manager(ERP, Customer Success, Account Management, Software, Remote) is required by a leading ERP software provider with a 29-year track record of delivering cutting-edge solutions to merchants, wholesalers, distributors, and retailers. Their modern cloud-based ERP suite is trusted across sectors such as food & drink, builders' merchants, and pharmaceuticals. With a high-performing technical team and regular software updates every two weeks, they are revolutionising how businesses manage operations.
You will need:
* Experience in customer-facing account management, customer success, or client service roles.
* Strong empathy and top-tier communication skills.
* Background managing or supporting smaller commercial accounts.
* Exposure to software or tech-enabled services is an advantage.
* Midlands-based and happy to travel to Southampton once a month.
Join a business that values personal development and empathy. You'll work remotely, supported by a collaborative and knowledgeable team. You'll have exposure to a rapidly evolving ERP product and a clear path for progression into senior customer success or account management roles.
Day to day, you'll:
* Collaborate with a close-knit team to support and retain smaller commercial clients.
* Speak to customers daily, understanding challenges and resolving them with internal support.
* Deliver exceptional service, focusing on satisfaction over sales.
* Strengthen long-term client relationships, driving engagement and loyalty.
Why Apply?
* 100% remote with only monthly travel to Southampton
* Emphasis on empathy, service, and long-term client value
* Modern, agile ERP product with bi-weekly feature releases
* Clear progression opportunities into senior roles
* Supportive, expert team culture
please apply!