Operations Manager Part time, Permanent Salary: £18,000 pro rata up to 15% bonus mileage Working: 22.5 hours/3 days a week Location: Home based - With travel to Winnersh (Head Office) for team meetings and quarterly field visits across the UK You will be bridging the gap between the client and our internal teams. This is a solution-led role designed for a strategic thinker who can manage their own diary to hit specific KPIs. You will be the main point of contact for the client, translating field insights into actionable data stories. Your Responsibilities Act as the primary liaison between the client and Powerforce; attend account surgeries to gather promotional info and lead activations/activities. Manage your own diary for field visits. You will go into trade each quarter to ensure consistency and excellence. Deliver weekly performance updates and use data storytelling to influence change and provide "view from the field" insights. Support a team of 21, ensuring the team has everything they need (POS, campaign info, RSM involvement) to succeed. Support the AD with ad-hoc client requests, induction delivery, training, and audits to maintain high Standards of Performance. Requirements: You must hold a full UK driving license and have access to your own reliable vehicle (mileage paid). Proven ability to use data to influence change or tell a compelling narrative to stakeholders. Strong experience in managing client relationships and professional communication. A proactive approach to problem-solving and the ability to work independently. In return we will offer you: Competitive salary with additional performance related bonuses Full initial and ongoing product and skills training that will enable you to be the best you can be Career opportunities within Powerforce /Smollan within this account or our wide portfolio of clients nationally At Powerforce, our people and customers are at the heart of everything we do. We're dedicated to fostering a fantastic culture and creating an incredible workplace environment. Our ongoing success is a direct result of the outstanding results we consistently achieve and the deep, enduring relationships we've built with our valued customers. At the core of our approach are our guiding IMPACT values: Integrity, Mindset for Growth, People at heart, Accountability, Customer-centricity, and Teamwork. These principles drive us forward and shape our interactions every day. Powerforce is committed to providing talented and ambitious individuals with the opportunity to showcase their abilities in a competitive and dynamic marketplace. We're delighted to have been recognised as a Great Place to Work for the last 7 years and have recently climbed to 5th place in the UK rankings for Large Organisations based on feedback directly from our employees. We're proud to be widely recognised as a top agency in our industry! Our shelves are filled with FMBE awards (our industry awards), highlighting our commitment to delivering exceptional work for our clients. With Agency of the Year and Team of the Year titles under our belt in 2 of the last 3 years, it's clear that our dedication shines through. At Powerforce, creating a welcoming and inclusive workplace is our top priority. We strive to foster an environment where everyone feels safe and valued, allowing our colleagues to truly be themselves and thrive in their roles. While we acknowledge that we're not flawless, we're dedicated to continually enhancing our support for diversity within both our company and the communities we serve. If you're seeking a company where you can be accepted for who you are, you've come to the right place. Join us today and become part of a team where individuality is celebrated! Apply now and let's start a journey together.