Title: Customer Service Representative– Spanish Speaking
Location: Maidenhead, Berkshire - Hybrid
Duration: 12 Month Contract – chance to extend/make permanent
Pay Rate: £13.00 - £14.00 Per Hour PAYE
My global pharmaceutical client, based in Berkshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis. Details of the role are as below:
Purpose:
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer. They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules. They will also handle escalations for complex complaints and serve as a subject matter expert in designated products.
Responsibilities:
· Completes the intake process of complaints through phone and email into the Complaint Intake Systems which includes translations from local language to English when required, the initial identification of the complaint code, conducting follow up activities for missing information, coordinating the lo...