This post is only open to internal applicants.
Cancer Support Worker
Band 4
Main area specialised services Grade Band 4 Contract Permanent Hours Part time - 18.75 hours per week (Wednesday to Friday 8am till 4pm) Job ref 387-SPS3061-TJ
Site Bristol Haematology and Oncology Centre Town Bristol Salary £27,485 - £30,162 Pro rota Salary period Yearly Closing 21/07/2025 23:59 Interview date 06/08/2025
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
The Cancer Support Worker team at UHBW are looking for an enthusiastic and motivated person to join our compassionate & well established team of cancer support workers, who provide personalised support and information to people living with and affected by cancer.
Our cancer support workers work closely with all members of the cancer clinical teams and cancer services across the Trust, providing co-ordination & delivery of support and signposting to additional services.
This provides a fantastic opportunity for you to contribute to improving the overall experience of cancer care at UHBW and work within a friendly and supportive team with an interdisciplinary approach to delivering personalised care.
Main duties of the job
Provide telephone advice and refer on or signpost to other sources of support
Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the clinical team or enabling rapid response as appropriate
Guide people through the use of self-management resources
Complete and contribute to the holistic needs assessment and the development of an individual care plan
Make outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach
Support people to access appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate
Keep up to date with relevant information and contacts with local services
Encourage and support active and healthy lifestyle choices
With guidance from the clinical team, coach patients and carers to understand what future signs, symptoms or situations to be aware of that would indicate concern and how to make contact when they feel that their condition or needs have changed, including what to do out of hours
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed overview of the job, please contact Megan O'Brien - General Manager for Paediatric Specialised Services.
Person specification
Skills and Abilities
* Ability to communicate both verbally and non-verbally on a daily basis with people of all levels
* Ability to show empathy and understand the difficulties faced by people affected by cancer
* Ability to work in a team, to motivate self
* Ability to deal with complex and difficult emotional situations
* Acts in a mature manner – both personally and professionally
* Ability to travel between sites
Knowledge and Experience
* Relevant health or social care experience at AfC Band 3 or equivalent
* Understanding of person-centred care
* Experience of coach/teaching patients and carers
* Knowledge of relevant cancer treatments and interventions
* Experience in coordinating a patient workload
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
· UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
· By applying for this post, you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name Lucy Osborne Job title Personalised Care & Support Manager for Cancer Email address lucy.osborne@uhbw.nhs.uk Telephone number 01173423369
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