About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
Supervise an administrative team of secretaries and administrative clerks and provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Ensure the work of the administrative team is carried out in accordance with NHS Lanarkshire’s standard operating procedures.
Provide comprehensive administrative support to a team of clinicians, enabling clinicians to operate effectively and efficiently. Work in accordance with standard operating procedures.
In this key role, you will:
* Organise staff rotas to ensure that leave is taken in a structured fashion across the team, maintaining an appropriate level of service.
* Allocate daily work to ensure a prompt service is maintained.
* Type dictated clinical letters (discharges, clinic follow up, onward referrals, legal reports etc) and clinical notes. Type meeting minutes when appropriate. Prioritise work to meet agreed service standards.
* Organise clinical activity for clinicians and re‑arrange activities when required (eg. out‑patient clinics, operating lists).
* Follow up administrative tasks requested by clinicians, such as booking appointments, arranging investigative tests, chasing up diagnostic results etc. Anticipate problems (eg. clashing appointments, delays in results being available) and take appropriate action.
What You’ll Bring
* SVQ level 3 qualification (or equivalent experience) plus at least 2 years experience as a medical secretary.
* Comprehensive knowledge and understanding of medical terminology.
* Evidence of effective team working and dealing with change.
* Evidence of good communication skills with patients, clinicians and colleagues.
* A driving licence is required; this must be a full UK/EU/EEA licence.
What we Offer
* Annual Leave - 35 days including public holidays.
* Generous NHS pension scheme.
* Annual incremental salary progression.
* Paid sick leave increasing with length of service.
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
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