25 days annual leave plus bank holidays with health & dental care options. Full time, 41 hours per week. Permanent. PFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PP.
Whatever the challenge, Parcelforce delivers. Together, we're moving packages around the world, keeping promises and people connected.
We're on the lookout for an experienced Operations Manager to head up a team of 110+ indirect & 4 direct reports at our Medway Depot. It's a significant role: with an average of 57 delivery and collection routes running daily, you'll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you'll oversee the collection and delivery of up to 27,000 parcels per week. It's also your responsibility to ensure everything runs smoothly—leading and coordinating manpower and resources. You'll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontline managers with coaching and mentoring, you'll maximize operational performance and ensure we deliver the highest levels of customer service.
Attendance pattern: 41 hours per week. Working hours will vary depending on operational requirements but typically Monday to Friday 07:00 - 15:00.
About you
We are looking for a people-focused, hands-on, and visible leader with the following skills and experience:
* Leading and developing a team of managers to improve performance and guide through periods of change
* Ability to build strong relationships with your team, unions, and key stakeholders
* Excellent visible leadership and communication skills demonstrated in an operational environment
* Ideally with a background in express parcels and some experience working in a unionised environment
* Analytical skills—ability to interpret detailed management information
* CPC qualification would be advantageous
* Ability to negotiate contracts with self-employed owner drivers
Closing date: Tuesday 2nd September. Please note, this advert may close early. Assessments: 22nd - 24th September.
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one step ahead, and everyone who works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead and looking for friendly and committed people to join our diverse and supportive team.
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Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide support throughout the process.
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