Dynamics 365 Customer Engagement (CE) Specialist
UK based, Remote role!
Role Overview
Seeking a hands-on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE & Power Platform solutions.
Key Responsibilities
Regional IT Leadership
Act as the main IT contact for UK and EMEA teams.
Align IT initiatives with regional and global strategic goals.
Support communication between business teams and global IT.
Dynamics 365 CE Management
Oversee functional and technical aspects of D365 CE (Sales, Marketing, Customer Insights).
Collaborate with global and offshore teams on solution design and optimisation.
Manage incidents, enhancements, releases, and data quality.
Business Process & Project Delivery
Translate business requirements into effective CRM solutions.
Lead small to mid-scale CRM/IT projects.
Drive best-practice adoption across commercial teams.
Vendor & Stakeholder Coordination
Manage external partners and internal IT contributors.
Prioritise change requests and enhancements through governance processes.
Qualifications
812 years of IT experience, including 5+ years with Dynamics 365 CE.
Background in CRM-focused roles (Functional Analyst, Technical Lead, Solution Architect).
Familiarity with Power Platform and Azure integrations.
Strong understanding of CRM processes and commercial workflows.
Excellent stakeholder and communication skills.
Experience working with global teams.
Actively hiring, apply now!
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