About Us At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are currently seeking an Office Administrator to join our thriving, friendly team based in Norwich. You will be at the heart of our operations, ensuring seamless coordination and outstanding customer service. We're looking for a detail-oriented and customer-focused individual to support our team in ensuring the smooth running of our local depot. From coordinating installation teams to resolving operational issues, you will play a vital role in maintaining our high standards, and ensuring each customer has a positive experience. Key Responsibilities You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns. Coordinate installation teams, trades, and customers to ensure smooth project execution. Monitor and track appointment schedules and installation plans to ensure deadlines are met. Maintain accurate records project details related to installations. Resolve operational issues efficiently to minimise disruptions. Process purchase orders and reconcile invoices. What We're Looking For Excellent communication and interpersonal skills. Strong organisational abilities with a keen attention to detail. Ability to manage multiple tasks and prioritise effectively. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Familiarity with customer relationship management (CRM) software is advantageous. Why Join Us? Competitive salary Pension – with the option to potentially save on tax and National Insurance with our salary sacrifice scheme. 31 days holiday, increasing with service, plus an additional paid day for your birthday! Paid time off annually to volunteer Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders Heavily discounted employee purchase scheme on all products Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers Opportunity to work with a forward-thinking and supportive team. Career development and continuous learning opportunities. Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions! Take the next step in your career by applying today! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.