Proactively manage the patient recall system, ensuring that patients are contacted and scheduled for routine follow-ups, check-ups, and necessary treatments. Maintain accurate and up-to-date patient records, tracking recall dates, and ensuring timely reminders are sent via phone, email, SMS, or post. Work closely with clinical staff to coordinate appointment availability, ensuring efficient scheduling and minimal delays in patient care. Monitor recall compliance rates, identifying gaps or patterns, and taking steps to improve attendance and patient engagement.
Develop and implement communication strategies to encourage patients to attend appointments and maintain ongoing care. Provide excellent customer service by responding to patient queries promptly and professionally. Generate reports on recall system effectiveness, patient attendance, and other key performance indicators for management review. Support the wider administrative team with general duties (e.g.
email monitoring and call answering), and general office tasks when required