About the Role:
As a Leader Project & Program Manager, you will execute specialized project management tasks independently, ensuring quality outcomes for non-technical projects. You will support team projects with your expertise and play a pivotal role in the successful delivery of project objectives.
Responsibilities:
• Independently manage project schedules and timelines.
• Oversee and control project scope and objectives.
• Administer project budgets and financial reports.
• Craft detailed and accurate project documentation.
• Conduct thorough risk analysis and mitigation planning.
• Lead project meetings with a focus on outcomes.
• Manage stakeholder relationships and expectations.
• Implement and control project changes.
• Ensure high levels of quality and compliance.
• Develop and deliver project presentations and reports.
Specific requirements for the term of the FTC:
Recruitment of a 9‑month Fixed Term Contract to:
-Lead a structured programme to define and implement a simplified, scalable, and optimal customer onboarding experience across the UK, Netherlands, and Belgium.
-Ensure end‑to‑end readiness across post‑sales functions (Customer Education, Professional Services, and Customer Service) to onboard and support customers in line with SaaS best practices and customer expectations.
-Adapt the onboarding and support model to accommodate a hybrid product portfolio, while positioning the organisation for sustained success as a SaaS business as new products are launched throughout 2026 and beyond.
-Repurpose an existing support headcount that was not backfilled in the UK following a sustained reduction in case volumes driven by improved digital experiences and increased product stability.
Skills:
• Advanced Scheduling: Manage and control schedules independently.
• Documentation Expertise: Craft detailed and accurate documents.
• Clear Communication: Lead and facilitate communication.
• Financial Administration: Oversee budget and financial reports.
• Stakeholder Management: Handle complex stakeholder dynamics.
• Project Management Tools: Proficient with advanced tools.
• Risk and Change Management: Handle risks and changes effectively.
• Quality Control: Ensure high-quality outcomes.
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