Role overview
Location: UK wide travel - Midlands Hub.
Salary: Competitive DOE + Car allowance
Working Hours: Monday - Friday, 08.00 - 1700
Contract Type: Permanent
Benefits: 25 days holidays + Bank holidays, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
To effectively manage a portfolio of business, ensure high quality service standards and delivery. Manage and deliver agreed sales, performance, KPI’s and profit targets. Ensure compliance with the agreement between EMCOR UK and the client. Manage resources and promote an ethos of teamwork and to instil a culture of continuous improvement. To offer support and guidance to ensure that workflow is delivered effectively and to develop the team so that they can achieve their full potential. To develop a relationship with both client and customer built on trust and transparency in addition to contributing to the development and success of EMCOR UK in line with the contract governance framework.
What you'll do:
Service Delivery & Risk Management
1. Effectively co-ordinate service delivery across the contract.
2. Identify, manage, and escalate perceived risks, implementing mitigation actions where necessary.
3. Ensure service delivery aligns with contractual commitments and client expectations.
4. Maintain high customer satisfaction through high-quality, proactive service.
Deputising & Strategic Support
5. Deputise for the Account Manager as required.
6. Support challenging growth plans through continuous enterprising and strategic management.
7. Provide innovation, vision, leadership, and best practice solutions across client sites.
Financial & P&L Management
8. Support Account Manager in monitoring contract P&L and reporting financial exceptions.
9. Ensure the team understands financial responsibilities and meets EMCOR UK and client budgets.
10. Report and address any deviations from budget.
Supply Chain & Procurement
11. Ensure value for money through robust supplier management and performance measurement.
12. Oversee procurement activity in strict compliance with company procedures.
13. Benchmark and implement best practice across the portfolio.
Operational & Asset Management
14. Oversee delivery of service and maintenance of all contract assets.
15. Manage internal and external service delivery teams, ensuring quality and continuous improvement.
16. Carry out regular site visits and inspections to ensure Method of Statement (MOS) adherence.
17. Implement mobilisation and demobilisation plans in line with contract changes.
Compliance & Standards
18. Ensure strict adherence to corporate policies, IMS, H&S, ISO14001, and legislative requirements.
19. Monitor and ensure environmental, health, and safety compliance in conjunction with the EHS Manager.
20. Provide regular performance, safety, and compliance reports as required.
Performance Monitoring & Continuous Improvement
21. Evaluate operational data monthly and implement documented action plans for out-of-line performance.
22. Identify and implement operational improvements to meet continuous improvement goals.
23. Maintain awareness of industry best practice through networking and research.
24. Develop, mentor, coach, and appraise team members to meet personal and business objectives.
25. Provide clear operational direction and encourage a “One Team” ethos.
26. Communicate regularly with staff on contract performance and corrective actions.
27. Agree, review, and appraise individual performance objectives annually.
Benefits:
28. 25 Days holidays + Bank holidays
29. Holiday Buy Scheme - up to 5 days a year
30. Industry leading Maternity & Paternity Policies
31. Refer a Friend scheme – worth £500 per referral
32. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
33. Extensive Learning & Development opportunities, including opportunities for progression.
34. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
35. Bike To Work Scheme
36. Paid volunteering and charity days
37. Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
38. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
About the role
EMCOR UK benefits
Not Specified