Repairs Delivery Team Manager – Central London Housing Association £230 PAYE / £270 Umbrella LTD (Inside IR35)
36 hours per week
3–6 month contract
We are currently recruiting for a Repairs Delivery Team Manager to join a leading Housing Association in Central London. You will play a key role in ensuring the responsive repairs service is delivered to a consistently high standard, leading the day-to-day activities of the team and ensuring residents receive a best-in-class service.
Responsibilities
Lead the daily operations of the Repairs Hub, ensuring effective delivery of responsive repairs.
Manage and develop a team of repairs professionals, setting clear objectives and learning plans.
Establish KPIs and monitor contractor performance, driving improvements where required.
Oversee budgets for day-to-day responsive repairs and identify cost-saving opportunities.
Approve and monitor escalated cases, ensuring quality and value for money.
Collaborate across internal teams and external suppliers to enhance service delivery.
Act as a visible presence across estates, ensuring inspections and visits are completed to standard.Requirements
Experience delivering repair improvement plans within complex delivery models.
Strong leadership and staff development skills.
Excellent knowledge of repairs processes, tools, and workflows.
Experience of business planning, performance monitoring, and contract management.
Customer-focused mindset with excellent communication skills.Contact: James at Service Care Solutions – (phone number removed) / (url removed)