Digital Transformation Lead
Milton Keynes – hybrid (2.5 days in the office; 2 days one week, 3 days the next, rotating)
£86,500 base salary with excellent benefits to include: 10% bonus, 27 days annual leave plus bank holidays, paid parking and more!
Our client is a multiple award-winning IT Cloud & Managed Services partner, run and privately owned by technologists at its very core; If you want to develop your career with a progressive company within the Private/Hybrid cloud space, this could be a great role for you!
Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our diverse client base.
One of their major clients is based in the USA, so occasional travel will be required. Additionally, you should be prepared to participate in calls outside of ‘typical’ UK working hours.
About the Role: As a Digital Transformation Lead, you will:
* Lead and evolve our support operations, ensuring consistently excellent service delivery.
* Blend deep technical knowledge in Microsoft infrastructure with operational leadership.
* Serve as a technical leader and escalation point for infrastructure projects and operational support.
* Mentor engineers and engage directly with clients to deliver exceptional service.
Key Responsibilities:
* Operational Leadership: Lead day-to-day operations, improve support processes, and ensure adherence to SLAs and KPIs.
* Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required.
* Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight.
* Collaborate with account managers and project teams to align technical services with contractual commitments and business needs.
* Technical Leadership & Strategy: Lead infrastructure upgrade and migration projects, ensuring systems are secure, patched, and compliant.
* Oversee Microsoft 365 Security & Compliance technologies including Defender, Purview, and Conditional Access.
* People & Process: Mentor engineers, evaluate skills and training needs, and support career development.
Education and Experience: The ideal candidate will have:
* Leadership experience in technical operations or infrastructure delivery, preferably within an MSP.
* Deep knowledge of Windows Server, Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms.
* Strong experience managing SLAs, escalations, and incident/problem workflows.
* Familiarity with ITIL frameworks and ISO compliant environments.
Preferred Qualifications:
* Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security).
* Experience with monitoring tools and backup/recovery systems (e.g., Veeam, Commvault, SolarWinds).
* Experience with Agile delivery and/or PRINCE2 methodologies.
* Broad understanding of IT technologies including networking, virtualisation, and other infrastructure components.
Person Specification:
* Forward-thinking strategist and hands-on technical leader.
* Strong leadership and team mentoring skills.
* Proactive, client-first mindset with a passion for operational excellence.
* Ability to thrive in a fast-paced, multi-client MSP environment.
* Collaborative approach with the ability to challenge the status quo.