Operations Manager - £45,000 to £50,000 Per annum start and finish times - 06:00-14:00 flexibility for night visits and other events/meetings is required More than 22,400 customers rely on us as the UK’s leading newspaper and magazine wholesaler. With nightly miracles delivered by an extensive network of distribution centres, we have more roles than you realise. One look at our heritage tells you that we’re as good as our word – we have a reputation built on security, reliability, and delivering on promises. Right now, we’re excitingly looking to the future and all that means for our customers and our people’s career s Responsible for leading the 5 day per week early morning time-sensitive delivery operation on behalf of our customer in the London region. Ensuring effective cost control and successful management of labour, productivity, quality control and safety measures as established and set by the Business. Maintaining compliance with legislation and delivering through the Smiths News Values and sustainability goa ls About the ro le:Oversee the operation (Distribution, Transport and Reverse Logistics) including management of Self employed delivery service partn ersAsses and provide operational recommendations and updates to processes; devise and implement related action pl ansManage compliance and delivery of associated metrics around the proces sesManage the effective resolution of daily distribution iss uesRevise and implement productivity, quality, and customer-service related key performance indicators (KPI) and (SPI) by embedding a culture of continuous improveme nt.Monitor and control variable costs to ensure budgets and profit targets are m et.Deputising for the Account/General Mana gerProactively build and maintain a full up to date understanding of the business’ services and produc ts.Develop and maintain excellent relationships customer and key stakeholders in order to effectively communicate and resolve queries and issues relating to the distributi on. Key Accountabilities - Pe opleIdentifying potential in the team and ensuring relevant development plans are in place in line with the Talent Management Strat egy.Identifying poor performance and taking appropriate act ion.Ensure all managers are aware of their own performance and that of the locat ion.Champion all professional practices and behaviours and ensures all staff are trained effectiv ely.Coach and mentors team members and support the creation of a coaching cult ure.Communicate job expectations - planning, monitoring, appraising and reviewing operational requirements with the Warehouse Manag ers. Key Accountabilities – Compl ianceMaintain the Company’s health, safety and security standards whilst ensuring that standard operating procedures are adhere d to.Deliver against company scorecard KPIs and objectives ensuring high productivity and effic iency What we can offe r you Not only do we offer free onsite parking and competitive salary but you’ll also have acce ss to:Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiot herapy5% match p ension25 days holiday plus holiday buy scheme24/7 E-Learning modules, Training and Development opportu nitiesSharesave Scheme, Cycle to work schemes, Health cas h planColleague Assistance Programme & Colleague referral scheme Abou t You: Previous experience in a time sensitive warehouse environment managing a lar ge teamProven experience of managing change and initiating improvements, maintaining objective s/KPIs.Previous experience of recruitment and sel ection.Proven ability to spot and solve problems in a proact ive wayDisplays enthusiasm and drive for achieving high sta ndards.Ability to remain calm in a pressurised time sensitive si tuationExcellent communication skills both written and verbalExperience managing a demanding customer relat ionshipExperience of budget management, high commerciality and financially astuteExperience of engaging with Self employed Delivery service pa rtners.Financial management experience, including budget oversight, cost control, and P&L an alysis.Multi-site operational management expe rience.Advanced knowledge of Excel (Pivot Tables, V Lo okUps). Please note: you must have the right to work in the UK to be considered for this p osition. Don’t just take us at our word – experience it for yourself. We’re a business built on support, opportunities, loyalty and care. Let’s make the most of today’s opportunities and look to the future, t ogether. A pply now.