Hours: Monday to Friday, 9:00am – 5:00pm
We’re looking for motivated individuals with excellent communication and customer service skills to join our Customer Care Team. If you’re passionate about helping people, quick to problem-solve, and ready to learn, we want to hear from you!
What You’ll Be Doing
* Handling First Notification of Loss (FNOL) communications and logging key claim details accurately
* Providing empathetic and professional support to customers involved in road traffic incidents
* Assessing Windscreen claims in line with policy terms and internal procedures
* Resolving logistical issues proactively to avoid complaints
* Communicating with external partners and internal teams to process claims efficiently
* Identifying opportunities for third-party intervention to minimise claims costs
* Working towards agreed service levels and key performance indicators (KPIs)
What We’re Looking For
* Excellent communication (phone/email) and customer service skills
* Naturally empathetic with a calm, reassuring approach
* Confident IT skills and ability to learn new systems
* Organised, detail-focused, and able to prioritise tasks effectively
* Positive, can-do attitude and a self-motivated work ethic
Preferred:
* Problem-solving ability in fast-paced situations
* Decision-making confidence
* Team-oriented mindset
* Passion for growing within the insurance industry
* Company pension scheme
* Private health insurance
* Health Assured – Employee Assistance Helpline
* 25 days annual leave
* Hybrid working subject to probation
Key Personal Skills Required
* Ability to organise workload, under pressure, whilst meeting tight deadlines.
* Ability to work on own initiative.
* Good working knowledge of the Microsoft Office package, including Excel.
* Effective investigation and negotiation skills.
* Effective communication skills, written and verbal, demonstrated by experience liaising with internal and external stakeholders.
* Ability to develop and maintain solid working relationships with both internal and external stakeholders.
Join us in Witham, Essex – conveniently located with great transport links and close to local shops. If you’re ready to make a difference in the lives of our customers, apply today!
To apply, please submit your C.V. and any relevant supporting documentation via email, stating which role you are interested in.
If you are interested in developing your career with SRG, we'd love to hear from you.
Specialist Risk Group Limited is registered in England & Wales under company number 12083334.Registered office: One America Square, 17 Crosswall, London EC3N 2LB.
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