Shift Schedule
* 9-5 Mon-Fri which includes 1 late shift 12-8pm
* Every 5th week the late will be a Friday which is 10-6pm
* 1 in 3 Saturdays 9-5
* Roughly 1 in 15 Sundays 10-4
Summary Duties and Responsibilities of Role
* To make outbound calls to customers who have recently enquired through various marketing channels.
* Achieve department sales conversion targets whilst delivering excellent customer service.
* Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required
* Communication? – Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
* Productivity? – Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
* Accuracy? – Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
* IT Skills? – computer literacy and knowledge of MS Office.
* Customer Champion? – Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities
Proven Track record of:
* Telephone sales experience (preferred minimum of 1 year)
* Success within a target driven environment
* Working in accordance with detailed procedures
* Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes
* Excellent interpersonal, communication and listening skills at all levels
* Able to demonstrate empathy, sensitivity, kindness and patience
* Resilient with a real desire for success and helping others
* High level attention to detail and accuracy
About the Company
Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
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