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Job Description
We’re not here to make small tweaks. We’re rebuilding how digital works at Holland & Barrett – and it’s paying off. Last year we delivered 26% year‑on‑year growth in online sales, and we’ve set an equally ambitious target for this year.
The Role
What you’ll actually be doing
You’ll play a pivotal role in shaping and driving our digital trading performance, working alongside our Chief of Digital to deliver growth at pace. It is a senior leadership role with real influence – decisions will be felt across the business. If you’ve led digital in a fast‑growing company and understand eCommerce at scale, this is your chance to make a huge impact.
* Take ownership of the Digital P&L and lead everything from trading and acquisition to CRM and digital trade planning.
* Drive short‑term performance, accelerating sales and margin while shaping the long‑term digital strategy.
* Lead a team of around 30 and collaborate with Tech, Product, Data, Marketing, Ops, and more.
* Act as the digital champion across the business, influencing senior stakeholders and building the case for investment.
* Ensure our digital channels perform like a best‑in‑class eCommerce operation.
* Work closely with category management, marketing, and tech to keep our digital proposition aligned, competitive, and evolving.
How we’ll know you’re delivering
* Digital sales and margin are growing rapidly.
* Customer experience feels seamless and integrated.
* The Executive and Board see you as a key person in the digital growth journey.
* Your team is engaged, accountable, and delivering results.
* We are setting the pace ahead of competitors rather than just keeping up.
The Person
What you’ll need
* Senior‑level experience leading digital in a fast‑growing business with scale and speed.
* Deep knowledge of eCommerce, especially large horizontal platforms with complex trading models.
* Proven track record of driving online sales and margin.
* Strong grasp of performance marketing, CRM, and digital trading.
* Leadership experience with multidisciplinary teams and influencing at Executive/Board level.
* Commercial sharpness, entrepreneurial mindset, and ability to work at pace in an omnichannel environment.
* Ideally, experience in companies with a strong product and engineering culture.
What we offer
Wellbeing & Lifestyle Benefits
* Health Cash Plan
* Life Assurance
* Private Virtual GP
* Free at‑home blood test kit
* Holiday Purchase option
* Pension contribution
* Access to “Wellhub” with gyms, studios and wellbeing apps
Discounts & Savings
* 25% colleague discount with free next‑day delivery
* Exclusive discounts from a wide range of partners
* £/€50 annual product allowance to spend in store
Learning & Development
* Access to a variety of learning opportunities, including Level 2‑5 Apprenticeships, workshops and our Digital Learning Library.
* AND MORE!
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate is submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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