Admin Assistant Location : Derby, DE24 37 hours, £12.85 p/hr, Fixed Term until End of March 2026 Are you organised, proactive, and looking for a role where you can make a real impact? We're seeking an Admin Assistant to provide high‑quality administrative and customer service support across a busy and dynamic environment. This is an excellent opportunity for someone who enjoys variety, is confident using digital tools, and takes pride in delivering accurate and efficient work. About the Role In this role, you will support day‑to‑day operations by delivering a wide range of administrative tasks. You'll manage documents, coordinate meetings, handle customer enquiries, and ensure information is recorded and accessible. You'll be a key part of keeping the service running smoothly and professionally. Key Responsibilities You will: Provide comprehensive administrative support to multiple teams. Produce and process documents using software such as Word, Excel, PowerPoint and other digital tools. Maintain well‑organised electronic filing systems and ensure information is easy to locate. Respond to customer enquiries by phone, email, and face‑to‑face, delivering consistently high‑quality service. Input, update, and extract data from internal systems. Use mail‑merge functions to generate letters and other communications. Organise and coordinate meetings, appointments, and events. Prepare meeting rooms, provide refreshments, and maintain tidy, welcoming spaces. Process purchase orders and invoices. Work with a variety of software platforms and online systems. Follow internal policies, including Health & Safety and equality standards. Support the improvement of processes by identifying more effective ways of working. Carry out additional duties appropriate to the level of the role. About You You will be someone who: Is highly organised with excellent attention to detail Communicates clearly and professionally Is confident using Microsoft Office and comfortable learning new systems Provides excellent customer service across all communication channels Manages multiple tasks effectively in a fast‑paced environment Works well both independently and as part of a team Is enthusiastic about continuous improvement and new technology Experience in administration is helpful but not essential - a positive attitude, reliability, and eagerness to learn are equally valued. Why This Role Matters This position plays a vital role in supporting the smooth running of our clients service. You will contribute to improving efficiency, supporting colleagues, and ensuring customers receive a professional and supportive experience. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.