We have an opportunity available for a Carer Advisor/Administrator to join the team at our Peterborough Carers Wellbeing Service based in Cambridshire, PE19 2BU. Salary £25,298 p/a. Hours 35 weekly.
Values
At Making Space we are driven by a strong set of values that guide us in our mission to make a positive impact on the lives of the people who draw on our support. We live and breathe our values: Kind Hearts, Tailor Making, Dreaming Big, Having Courage and Being Ready, every day and are looking for like‑minded people to join us in making a meaningful difference in our community.
Responsibilities
As an Administrator, you will play a vital role in supporting the smooth running of day‑to‑day operations. You will be the initial point of contact for carers accessing the service and will undertake triage‑based conversations to identify needs, providing up‑to‑date information and advice to carers. You will refer carers to Carer Support Workers when appropriate, support the planning and arrangement of peer group, carer activities and training sessions, and manage Emergency Support Plans. This role is primarily telephone‑based, involving ongoing contact with carers, professionals and partner organisations throughout the day. Additionally, you will handle general office tasks such as answering phones and responding to ad‑hoc queries, assist in rota management, and stay organised in a fast‑paced environment.
Qualifications
Previous administration experience, good IT skills, knowledge of Office 365 and strong telephone skills are essential. Experience within a health and social care setting is an advantage but not essential. You do not need prior industry experience or specific qualifications; on‑the‑job training and opportunities for professional development will be provided. Candidates should demonstrate that their personal values align with ours.
Benefits
* Stream – Access up to 30% of your wages as you earn
* Electric Car Scheme (subject to salary sacrifice & National Minimum Wage regulations)
* Lifestyle benefits through Bravo Benefits and Health service discounts
* Up to 28 days holidays per year including bank holidays (pro rata for part time)
* Double time for Christmas day, Boxing Day and New Year’s Day
* Employees can buy and sell up to 2 weeks of holiday – statutory limits apply
* Access to our library of learning through our e‑portal
* Opportunity to undertake qualifications in levels 2‑6 in Health and Social Care, Management, Admin and other continuous professional development opportunities
* Internal promotion to senior posts – at least half are promoted from within
* Travel schemes including cycle to work, car maintenance and 45p per mile travel expenses
* Colleague engagement hub with monthly and annual colleague awards
* Pension Scheme with 3% employer contribution as a minimum
* Paid sick leave
Equality and Diversity
Successful applicants will be subject to employment checks, including DBS and reference checks, and will receive safeguarding training. Making Space is an equal opportunities employer and can only accept applications from those who are legally entitled to live and work within the United Kingdom.
#J-18808-Ljbffr