Call Centre Operations Manager | Barton-Upon-Humber | Full Time – 40 hours per week | £40,000-£45,000 plus Bonuses
Established in 1989, Regal Fish Supplies Ltd is the leading Retail door-to-door Fresh Fish & Seafood Supplier in the UK and provides a unique service to over 70,000 private households nationwide. We are looking for an experienced and motivated Call Centre Operations Manager to oversee our sales team, develop strategic sales plans, and drive revenue growth.
What can Regal Fish give to you?
Performance bonuses
Medical cash plan
Company pension
33 days paid holiday
Company discounts
Recommend a Friend Scheme – get £250!
Long-term future security
Are you the right person for the job?
Proven experience in sales management, business development, or senior sales leadership (preferably call centre-based)
Demonstrated success in achieving sales targets and driving revenue growth
Leading and motivating high-performance sales teams
Strategic thinking and ability to develop and execute sales strategies
Customer-focused mindset with strong relationship-building skills
Strong leadership, communication, and interpersonal skills
Analytical thinking with financial acumen (budgeting, forecasting, sales data analysis)
Results-oriented, with a focus on overcoming challenges and continuous improvement
Excellent negotiation and persuasion skills
Proficiency in CRM systems, sales management software, and Microsoft Office
What will your role look like?
Develop and implement strategic sales plans and objectives to achieve company sales targets and revenue goals
Lead, inspire, and coordinate the call centre management team to create motivated and engaged colleagues
Set sales targets and performance metrics, monitoring progress and taking corrective action as needed
Be accountable for the sales and profit of the call centre, providing explanations and corrective actions as required
Oversee recruitment, training, induction, and coaching of the sales team
Identify and prioritise sales opportunities, target markets, and customer segments
Collaborate with broader teams to align sales strategies with product launches, promotions, and business initiatives
Analyse sales data, market trends, and customer feedback to identify opportunities for growth and innovation
Implement sales forecasting to accurately predict revenues and track performance
Monitor competitor activity, market trends, and industry developments to adjust sales strategies
Conduct regular sales meetings, performance reviews, and coaching sessions to support and motivate the team
Ensure compliance with sales policies, procedures, and regulations, including GDPR and ethical standards
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Evaluate and implement sales tools, technologies, and systems to improve productivity and effectiveness
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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