Join our dynamic team at Firmdale Hotels and embark on a journey with us at the
prestigious Charlotte Street Hotel. We're seeking a vibrant Reservations Agent
to elevate our guest experience to new heights. If you're a confident
communicator with a passion for impeccable service, this role is tailor-made
for you.
At Firmdale Hotels, we pride ourselves on
delivering exceptional service, and as a Reservations Agent, you'll play a
pivotal role in upholding our reputation. Working alongside our esteemed front
office team, you'll be the first point of contact for guests, ensuring every
interaction is infused with warmth and professionalism.
Responsibilities:
* Be the face of our hotel by providing
personalised service to guests, exceeding their expectations at every
touchpoint.
* Master all aspects of our hotel rooms and
facilities, enabling you to confidently advise guests and external agents
on rates and packages.
* Thrive in a collaborative environment,
contributing your energy and expertise to our cohesive team.
* Demonstrate meticulous attention to detail in
managing reservations, ensuring accuracy and efficiency.
* Engage with guests and colleagues with clarity
and warmth, creating a welcoming atmosphere for all.
What you Need:
* A keen willingness to collaborate and support
your colleagues.
* Dedication to delivering exceptional service
with a smile.
* Reflect our commitment to excellence through
your professional appearance.
* A meticulous approach to your work, ensuring
nothing slips through the cracks.
* Bring your passion for hospitality to work
every day, energising those around you.
What
We Offer:
* Hourly rate of £15.50 - £17.00 per hour inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
* Proud winners of
The Times Best Places to Work for both 2024 and 2025
* The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade
* Manager of the Year – Helle Jensen –
Cateys 2024
* Food & Beverage Manager of the
Year - Pedro Paulo - Hotel Cateys 2024
* Hotel Chef of the Year Finalist - Jamie
Atkinson - Hotel Cateys 2024
* Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
* Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025
* Dorset Square Hotel – AA Breakfast Award
2025
* Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024
* Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
* Ham Yard Hotel - two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award
* Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel &
Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren
Street - Michelin keys
* Number Sixteen - Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready
to embark on an exciting journey with Firmdale Hotels and contribute to our
tradition of excellence in hospitality, we'd love to hear from you! Apply now
to join our passionate team and be part of something extraordinary.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.