Claims Handler - Property Field
Hours: Full Time / 37.5 Hours
Salary: Up to £24,000 depending on experience
Hybrid working available!!
We are currently looking for an individual who has experience as a claims handler - ideally within the property sector to join our well establishedclient in Newcastle under Lyme on a permanent and full time basis.
The Job Purpose
This role would involve managing and settlinga caseload of insurance claimswithin the property (home-buyer, protection, gadget, household, leisure and property lines) and provide quality customer service at all times.
To act as the first point of contact with policy holders wishing to make a claim under their designated insurance cover
Create a claims file; accurately logging comprehensive details of the claim.
Handle claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalate more complex queries to management.
Where appropriate investigate claims to ensure payments are made only where coverage is established.
Effectively handle all claims from registration to completion.
Use a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
Proactively identify opportunities to develop internal systems and processes and,where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our policy holders
Experience Required
* Experience working as a claims handler is desirable, especially within the property sector
* Experience working in an office/customer service sales environment
* Excellent Communication skills
* IT skills
* Positive attitude and willingness to undertake self development activities.
Benefits
* Hybrid Working Pattern (3 Days on siteand 2 from home)
* Holidays - 28 Days including bank holidays, includingyour birthday off!
* Pension
* Death in service
* Charity Days off
* Beach and duvet day
* Cycleto work
* Cancer cover
* Dental Insurance
* EAP
* Health Cash Plan
* Lots of team building activities and days out!
* Internal training Academy- career progression opportunities
If you feel like this role is for you please click apply or contact Ellouise via email - .
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