A growing business is looking for a customer-focussed Operations Manager to drive customer satisfaction, retention and operational efficiency. Along with a competitive salary, you will receive a range of benefits including: Flexibility around family commitments Performance-based bonuses Pension scheme What youll be doing as Operations Manager: This role will oversee client relationships, service delivery, financial performance (P&L), and budgeting to ensure sustainable business growth. This multifaceted position is perfect for someone who thrives in a fast-paced environment and enjoys wearing multiple hats. Some of your key responsibilities will include: Overseeing daily office operations and maintaining a smooth-running workplace Managing the sales team and administering sales processes via email, telephone, and sales representatives Handling customer relations, including providing technical advice and managing any issues Developing and implementing strategies to enhance customer satisfaction and retention. Overseeing credit control, banking, and financial administration. Identifying cost-saving opportunities without compromising service quality. Providing regular financial performance reports and insights to the Managing Director. Managing health and safety compliance, risk assessments, and policy accreditations. Implementing efficiency improvements to enhance service delivery and scalability. Coordinating staff relations, including organizing social events and managing leave. Were looking for an Operations Manager with: Proven experience in customer relationship management, Sales, operations, or office management. Strong track record in customer retention and service excellence. Experience in financial oversight, including P&L management and budgeting. Strategic thinker with strong problem-solving and decision-making skills. Ability to multi-task and prioritise in a fast-paced environment. Familiarity with UK business regulations and compliance is a plus. To apply for this role as Operations Manager, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.