Overview
Virgin Active are committed to changing people's lives for the better through wellness. Our team deliver a unique leisure and relaxation experience throughout all our clubs.
Responsibility
* Acting as the point of contact for members, elevating their member experience at every touchpoint.
* Addressing member inquiries and uphold meticulous standards of administration and support.
* Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
* Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
* Ensuring that all activity targets are met to achieve our desired net growth.
* Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
* Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
* Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
* Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Qualifications
* Experience of working in a customer centric, target driven role (desirable but not essential).
* Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
* Good communication skills.
Perks
* 30 days (including bank holidays) annual leave – and we want you take them.
* Access to The Peoples Pension, with our contributions at 3%.
* Complimentary Virgin Active membership for you and a buddy.
* You can also get free membership for your children too, ability to take advantage of our Club V.
* We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
* You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media / O2).
* Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
* Managing finances can be difficult, so we offer access to Salary Finance.
* Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
* We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
* Access to ePoints, offering loads of online discounts to retailers.
* Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
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