Join our team as a
Telesales Case Manager
– enjoy a competitive £30k salary, career growth opportunities, and a supportive, professional working environment.
Telesales Case Manager
London, EC1N 8EH
Full time, permanent
£30,000 per annum
Please Note: Applicants must be authorised to work in the UK
Fraser & Fraser is a well-established, forward-thinking professional services firm with a proud history of delivering exceptional results. Specialising in probate genealogy and asset recovery, we combine expert knowledge, cutting-edge technology, and a collaborative approach to ensure the highest level of service. Our dedicated team works closely with clients across the UK and internationally, delivering solutions with integrity, precision, and care.
The Role
We are seeking a motivated and results-driven
Telesales Case Manager
to join our team. You will play a key role in engaging potential clients, managing cases from initial contact through to resolution, and ensuring every interaction reflects our high standards.
Key Responsibilities:
Make outbound calls to potential clients to introduce our services
Manage assigned cases, from first enquiry to completion
Maintain accurate and up-to-date case records
Build strong client relationships through professional communication
Liaise with solicitors, beneficiaries, and other stakeholders
Meet and exceed agreed sales and performance targets
Follow company processes and compliance guidelines
Benefits
Central London location
Competitive salary package
Company pension scheme
Cycle to work scheme
Sick pay
Company events and training opportunities
Supportive, collaborative workplace culture
Opportunity to work on a high-impact project
Professional development opportunities
The Ideal Candidate
You will be a confident communicator with excellent organisational skills, able to manage multiple cases while building positive client relationships. About you:
Has previous telesales, case management, or account management experience
Our current database is SAP, experience with this platform would be beneficial
Thrives in a target-driven environment
Possesses excellent verbal and written communication skills
Is confident using CRM systems and Microsoft Office
Has a proactive and solution-focused approach
Can work independently and as part of a team
If you're ready to take on a challenging yet rewarding role with a company that makes a real difference, we'd love to hear from you.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and
check your inbox for an email providing more information
on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Case Handler, Customer Account Manager, Inside Sales Executive, Probate Case Manager, Business Development Executive, Client Relationship Manager, Heir Hunter, Legal Case Coordinator, Sales Consultant, Estate Administrator.
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