Location: Purley Way
Job Overview
Bus Service Management is a career like no other, and as an Arriva Controller, you’ll be at the forefront of keeping London moving. In this role, you’ll manage services within the demanding Transport for London (TFL) network, guiding drivers and ensuring buses run safely, efficiently, and on time.
Responsibilities
* Communicate with drivers via radio and face‑to‑face.
* Use advanced GPS tracking and other technologies to oversee bus services.
* Ensure compliance with TFL standards.
Training & Progression
Our recruitment process includes an initial application review and interview. If selected:
Training: A paid 4‑week training course equips you with the skills and knowledge to succeed.
Mentorship: Following training, you’ll be paired with a mentor to support your transition into the role.
Earnings
Rates are subject to an annual salary review.
* Trainee Controller Rate (0–6 months): £42,000
* Controller Rate (6–18 months): £44,000
* Controller Rate (18+ months): £49,337
* Overtime Rate: £29.03/hour
Schedule
Five days out of seven, on a rolling rota, including weekends.
What We’re Looking For
* Strong Communication Skills: Clear and fluent English is essential, with the ability to communicate effectively at all levels.
* Critical Thinking: A logical approach to problem‑solving and the ability to assess situations quickly and accurately.
* Calm Under Pressure: The ability to maintain composure and make sound decisions in high‑pressure scenarios.
* Situational Awareness: A sharp understanding of dynamic environments and the ability to adapt accordingly.
* Team Leadership: The ability to influence behaviours and build positive working relationships at all levels.
Benefits
* Free Travel: FL Oyster Bus Pass (plus nominee pass after 3 months’ service)
* Exclusive Discounts: Access to Arriva Village, our employee benefits platform, featuring discounts from top retailers.
* Health & Wellbeing: Employee Assistance Programme (Health Assured), generous leave of 33 days (including bank holidays) and performance rewards.
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