Are you a hands‑on IT professional who enjoys solving problems, supporting people, and working with modern technologies in a collaborative environment? We’re looking for a Service Desk Analyst to join a growing internal IT team within a well‑established multi‑disciplinary consultancy.
About the Business
This long‑standing UK consultancy delivers innovative property and construction solutions that improve communities nationwide. With multiple offices across the UK and ambitious growth plans, they combine technical expertise with a people‑first culture.
Values
* ✅ Progressive thinking
* ✅ Supporting each other
Why Join?
This is more than a support desk role. You’ll play a key part in delivering secure, reliable IT services across the organisation while gaining valuable exposure to infrastructure, networking, security, and project work.
You’ll join a close‑knit IT team where your input is recognised and your development genuinely supported.
What You’ll Be Doing
* 🔹 Managing IT incidents and service requests from first contact through to resolution
* 🔹 Supporting Windows, Android, iOS devices and core business systems
* 🔹 Working within a Microsoft 365 hybrid environment (Teams, SharePoint, Intune, Exchange Online, endpoint protection)
* 🔹 Managing joiners, leavers, and access provisioning securely
* 🔹 Assisting with hardware/software installs and upgrades
* 🔹 Supporting cybersecurity controls including MFA and device compliance
* 🔹 Contributing to IT improvement projects, migrations, and upgrades
* 🔹 Supporting ISO 27001 aligned processes across the business
What We’re Looking For
* ✔ Minimum 2 years’ experience in IT Support / Service Desk
* ✔ Strong troubleshooting and problem‑solving skills
* ✔ Excellent communication with users at all levels
* ✔ Organised, proactive and customer‑focused mindset
* ✔ Experience in Microsoft / Windows environments
* ✔ Ability to travel between sites when required
* ⭐ Networking & security knowledge
* ⭐ IT certifications (CompTIA / Microsoft / Cisco)
What You’ll Get
* ✨ Competitive salary with regular reviews
* ✨ Early finish incentives when targets are hit
Interested?
This employer is committed to building a diverse and inclusive workplace, so even if you don’t meet every requirement, they’d still love to hear from you.
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