Job Purpose As a Business Analyst you will be working with Operational Teams across all business functions. You will perform a key role in managing change and helping to identify improvements and build new systems to help drive the business forward. Key Responsibilities Work with stakeholders to gather, document and prioritise business requirements Work with stakeholders to understand and investigate feedback into the service, function or product provided by information services Use data modelling practices to analyse your findings and create suggestions for operational improvements and changes Consider the opportunities and potential risks attached to the suggestions you have made Communicate the benefits of your recommendations and help to address any uncertainty and concern Produce written documentation to describe the current state of a business function, as well as the desired target state Ensure plans are made and processes are created to evaluate the impact of the changes requested by the various business units Facilitate workshops, meetings and presentations to share ideas and findings Experience and Knowledge Previous experience working in a Business or Systems Analysis role Proven experience in eliciting requirements Ability to work under pressure on multiple projects within your project timeframes Excellent analytical skills and an informed, evidence-based approach A strong understanding of information technology Experience in analysing data to draw business-relevant conclusions Strong skills in generating process documentation suited to the task and the business audience receiving it Strong written and verbal communication skills including technical writing skills Solid experience and understanding of the full project lifecycle. Desirable: A Degree in Computer Science Legal or Insurance industry experience Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all. About us Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years. We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations. We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support. As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best. We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow. No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential. Benefits 25 days’ holiday plus bank holidays Hybrid working model Holiday buy and sell 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy