Job Responsibilities
* Coordinate regional home appliance installation and maintenance tasks, regularly analyze service achievement data, and drive the implementation of improvement plans.
* Lead the operation management of service providers, and enhance overall service performance through frontline research and feedback mechanisms.
* Establish an order anomaly early warning and monitoring system, and follow up on closed-loop management across all links to ensure service timeliness。
* Organize training for service providers and engineers, and promote service standardization as well as resource planning and optimization of large-item service networks.
Skills & Qualifications
* Experience in furniture/appliance installation or similar field.
* Leadership experience in managing teams.
* Strong organizational and problem-solving skills.
* Ability to train and develop team members.
* Excellent customer service and communication skills.
* Hands-on approach and ability to handle physical tasks when needed.